It is impossible for any review to accurately describe what Raquel and her team did for us over the last week. In short, they performed a miracle under the most difficult circumstances imaginable. The ROQUE team is based in Napa, CA, a community currently suffering the worst wildfires in the history of California.
Raquel and Carly both had to move to safety in SF last week, which was also the week our wedding had been scheduled in Napa. On the morning of Tuesday Oct 10, we spoke to Raquel and we were very thankful to hear that she and her family were safe!! She shared with us that she had been evacuated to San Francisco the day before, and then without any hesitation, she started talking about options for our wedding. To still focus on your clients in a situation like this was truly remarkable – we were so very humbled and grateful. My wife’s family and many friends had already travelled to California from Russia and Europe, so we were still hoping to have an event somewhere in the Bay Area. Within hours of our call with Raquel Tuesday morning, she had not one but two different options for a wedding in San Francisco!! Let’s pause here for a second to consider what Raquel did for us. The morning after relocating from the fires, she was not only engaged with her clients but also rescheduled an entire wedding within a matter of hours. Just writing about this makes us choke up with gratitude.
We were married at the beautiful Fairmont Hotel in SF and our reception was in the Crown Room, which has 360 views of the city. But there is more…Raquel sent the Fairmont the existing contracts we had with vendors in Napa, who were also impacted by the fires. The Fairmont Hotel created a menu for the day that was almost identical to the one we originally selected. And the Fairmont also honored the prior contracts’ pricing, which was beyond generous. We are very thankful for everything Jenni and her team did for us at the Fairmont. Our wedding day was truly amazing and a day we will always remember. All this happened because of Raquel and her team. Every single one of our guests were amazed at how we were able to have a Fairmont wedding on such short notice. We know several guests who have already referred their friends to Raquel!
Words cannot describe how forever grateful we will be for Raquel and her team. Raquel, Carly, we cannot say these words enough – thank you.
-RYAN & ANAIT
Raquel took my dream and turned it into reality for my wedding. She always kept in communication and always responded to emails so quick. I was also able to meet Haley, Madison and Carley throughout the planning process and each one of them was great to work with. If you want a perfect wedding day, I would definitely recommend Roque events!
Raquel did such superb planning and orchestrating of my daughter and son-in-law's wedding from the Church Ceremony to the cutting of the cake. She answered our phone calls and emails promptly, which is so important. Her referrals of the photographer, videographer and florist were absolutely wonderful. Our stay at the Fairmont was so nice. Everyone made our day and us feel so special and went beyond for our family. Thanks so much!
-LINDA (MOTHER OF THE BRIDE)
Raquel and team knocked it out of the park for my special birthday. No detail was left undone and from start to finish was flawless. The planning stages were equally as important and Raquel came with all the details, timelines and costs. Execution was amazing. When planning an event you must hire the best, ROQUE.
I had the honor of officiating my brother's wedding that Raquel and her team put together. Throughout the evening I was asked by many people if this was the standard for weddings nowadays and my reaction was "Heck no. There was nothing standard about any of this." What I'm saying is that the level of detail payed attention to at each venue and every turn was mind-bogglingly sharp. As far as my experience goes, this was a once in a lifetime experience. Most everyone I spoke with had something similar to say, that this wasn't "one of the best", but "THE best wedding" they'd ever attended. If I could share the Facebook posts you'd see. I can only hope my brother and new sister in law decide to get this band back together, so to speak, for their 10 year anniversary. I checked my calendar and I'm available anyhow. Thank you Raquel!
We are over the moon happy that we hired ROQUE Events to plan our wedding. They delivered in every way. From the vendor list to the timeline we felt every detail was thought of and cared for. Raquel is so easy to talk to and both her and Haley's energy is amazing. It's important to have a good solid positive vibe surrounding you on your wedding day and they deliver. I was blown away by the delicate way they kept us on schedule and made the day flow. I have actually received multiple thank you cards from our guests saying it was the best wedding they have ever attended. I highly recommend ROQUE Events. They are the best and I am so grateful we chose them to share in our special day. I can't stop telling everyone how amazing they are.
-JULIE + ALEX, FOUNDER + DESIGNER AT SCOUT MANDOLIN
We can’t say enough about the value of having a great event planner like Raquel + her planners on your team. They are worth their weight in gold and know that you are in great hands from the moment you choose them as your wedding planner! We started to plan our wedding a year and a half out and the ROQUE team was patient with us while we chose our wedding venue. We immediately started the planning process with a detailed questionnaire. The questionnaire helped us better understand what we wanted for our wedding weekend and hone in on our vision and design for our special day. We brought vendors in for our wedding who were new to ROQUE, they quickly established a fantastic relationship and coordinated with them along the wedding planning timeline. From start to finish the ROQUE team kept us in the loop on where we were at in the planning process. Key to keeping the stress levels down! On the day of the wedding, Raquel and her team were so personable, kind, considerate, and had no ounce of stress showing. They are on top of every detail and gave us gentle reminders when we had to have our first dance, speeches, sunset photos, cutting our cake, and more. We felt as if we were guests at our own wedding and loved every second! They were also so sweet to our wedding party, everyone was a fan of the ROQUE team that night! ROQUE Events have the planning expertise, design eye, and network to plan a memorable wedding anywhere in the world! We were lucky to have them for our amazing Napa Valley wedding this year. Our day was flawless, beautiful, and exceeded our expectations! We had the best time ever and our guests did too!
-ALEXA AND ARMANDO
Raquel, Haley and the ROQUE team helped us put together an amazing wedding weekend for us in Napa Valley. Even though we live in Hong Kong (and never actually met in person until a few months before the wedding) Raquel made it very easy to work with her. She was able to take our vision and make it come to life! On our wedding weekend, Raquel and Haley were super calm and collected, helpful throughout. They put together a beautiful wedding for us, and we couldn't have been more happy.
-STEPHANIE + BRYAN
Raquel and the outstanding team at ROQUE events were indispensable and FUN partners in planning our beautiful San Francisco wedding for 150 guests. We wanted our wedding to be unique, and to have a boutique, personal experience with our planning team, and they delivered in spades. If you read no further, know that ROQUE Events have the planning expertise, design sense, and professional network to plan & coordinate a memorable event on any scale.
When we began our planning process, we wanted to explore venues in both San Francisco (where we live), and in wine country. Despite being Napa-based, ROQUE had no trouble introducing us to some great venues in both locations, nor with ultimately coordinating an amazing wedding in the city, including organizing and traveling for several in-person meetings and previews.
We can’t say enough about the value of having a great event planner like Raquel on your team. Based on our input, ROQUE created an effective vision board for our event and coordinated an army of vendors to bring it to life with absolute consistency. Where we didn’t have existing vendor relationships (in our case, a print designer, florist, ceremony musicians, linen & furniture rentals…), ROQUE hooked us up with a dream team that fit our style perfectly. Where we brought vendors to the table who were new to ROQUE, they quickly established a super-positive working relationship and took any workload off our shoulders.
If we wanted something done, they found a way to make it work (and even better than we envisioned). And countless times, their expertise with wedding planning helped us hone in on details we might not have thought of at all.
Your wedding day is going to be a blur, and the best thing you can do is surround yourself with a great coordinator you can trust. I’m happy to say that on the day, we were able to go with the flow and enjoy ourselves.
Everything went off as planned (or better), looked beautiful, and our guests had THE BEST time. Any in-the-moment decisions we couldn’t give input to were the right ones. Any wedding-day secrets between us or members of our wedding party were well-kept and executed via ROQUE.
At the end of the night, the ROQUE team made sure we received all our personal items, gifts, food, and anything else one might normally forget at the end of a long wedding day.
Post-event followup has also been great, and it’s clear you’re cared about as a client even after your event is over. Throughout this whole process, ROQUE kept us on track with detailed timelines, conversation logs, vendor lists, payment schedules, and monthly checklists for other items we needed to be accomplishing (such as sending out save-the-dates, or selecting attire for our wedding parties).
Communication was fast, clear, and it’s obvious from our experience that ROQUE do not take on more clients/events than they can handle with a personal touch. In short, we’re absolutely thrilled to have worked with the team at ROQUE, and wouldn’t hesitate to recommend them for your wedding.
-MIKE + KIM, FAIRMONT SAN FRANCISCO
I first met Raquel back in 2015 after just getting engaged and running into a mutual wine acquaintance who told me, “There was no one in the Napa Valley he would trust planning his wedding except, Raquel Bickford.” I was immediately introduced to Raquel via email and within a month we set-up a lunch at Bottega, right across from where my husband and I would eventually get married. After speaking with other planners to compare and my mom who was anti-needing a wedding planner to begin with, we were convinced Raquel and Haley were the best fit for our wedding. With our wedding a-year-and-a-half away, I was ready to get to work. The ROQUE team sent me a questionnaire and even put together a vision board, making our wedding dream come to life. Raquel and Haley set-up vendor visits, introducing us to different people, all of which were a part of our big day. As the wedding got closer, we were in constant communication and when we had any questions or changes, it was easy to reach both Raquel and Haley. Being a very detailed person, I was extremely impressed with all of their attention to detail when it came to our custom timeline and back-up rain plan. Raquel and Haley were on-site every step of the way to come up with a back-up rain plans just in case the weather did not work in our favor. Skip ahead to the day of our wedding and I could not be more impressed with Raquel and Haley's organization and set-up. Everyone was on-site early in the morning despite having a 6:00 pm wedding and assured me every step of the way that everything looked gorgeous! Their entire team was able to make adjustments when needed and kept the whole night running on time. Whenever my husband and I needed anything, they were right there to help or answer any questions. Coming from somebody who has trouble putting responsibilities in other people's hands, I could not be more happy with our decision in choosing ROQUE and could not stress the importance of not only having a wedding planner throughout the entire process but never going with just a day-of planner! After our flawless wedding I will forever live by the quote, "There is no one in the Napa Valley I trust more planning an event or wedding than Raquel Bickford and her team."
- MARISSA LOVUS + ROB REED, SPORTSCASTER COMCAST SPORTS
Working with Roque Events to plan our dream wedding was a wonderful experience. While planning a Napa Valley wedding from afar, it was a great feeling knowing their team was there to ensure everything would turn out as we hoped. Not only are they extremely knowledgable about the area, vendors, and local happening but they were also kind and friendly throughout the entire planning process!
- SARAH + PHIL HUGHES, PITCHER MINNESOTA TWINS
Raquel and Haley were wonderful to work with throughout the wedding planning process. They helped us keep on track with everything we needed to get done, and recommended fantastic vendors. Because of them our wedding day went smoothly and beautifully, and we were blissfully unaware of the inevitable drama happening behind the scenes. Thank you for a lovely day Raquel and Haley! Our guests had a wonderful time, which was our whole goal for our wedding day.
- EMILY + JIM
We hired Raquel and Haley after we saw what an amazing job they did at our friend's wedding in Napa. Once we found our dream venue in Sonoma, we met with a few wedding planners, but Raquel's attention to detail and professionalism won us over. She helped us plan our dream wedding in less than 5 months!!! I knew what I wanted but with all the beautiful pinterest boards and ideas online it was really hard to pinpoint what would work for us in terms of design/style/budget. The questionnaire they used really helped and then she sent us a vision board that we used as a foundation of the style we wanted. Raquel was very patient with us as we went back and forth on a few things because of budget and she had really great recommendations for us to stay within budget. Everything turned out more beautiful than I can even imagine. Raquel and Haley really went above and beyond! We wanted to do a s'mores table and since our venue didn't handle outside food, Raquel and Haley did an amazing set up of our s'mores table, blankets by the fire, and just overall placement, decorations, and signage. Raquel really has a great eye and knows what will look good. As stressful as planning a wedding can be, Raquel made it very fun and smooth. They sent us timelines that were also very helpful. We can't thank Raquel and Haley enough for the amazing dream wedding they planned for us. So many of our friends said it was one of the best weddings they have ever been to. I guess that says a lot! :) Thank you ROQUE!!!!
- CAMMIE + MARK
I couldn't have asked for a better wedding planner for our Wedding. Raquel and Haley went above and beyond to make everything run smoothly from the day we hired them up until the last min of the wedding. I would highly recommend Roque Events for any event especially your wedding.
- NICOLE HANRIOT + JOSH TINKESS, FOUNDER + DESIGNER OF BEACHRIOT
Raquel at ROQUE events is the best wedding planner ever. We held a destination wedding in Napa Valley and she made everything seamless for us. She was on top all the vendors and their contracts. She gave us great recommendations for local places to stay and vendors. Every last detail was attended to and Raquel was a pleasure to work with. She took care of every problem that arose and kept us up to date on all the plans. We couldn't have had a more perfect day and I highly recommend Raquel and her team to anyone planning a special event. She helped to make our daughter's wedding day perfect!
- SUSAN H.
Raquel and Haley are outstanding! I have always admired Raquel's work on social media and she came highly recommended from friends who have been able to work with her in the past. My husband and I live in Napa so we are familiar with many wedding planners in the area. I am so happy we chose them to plan our special day. They made the process easy and enjoyable! They have partnerships with the finest Photographers, DJs, Photo Booths , etc. in the bay area and were able to perfectly match us with vendors that best fit our vision for our day. The ROQUE team is very organized, their monthly checklists kept me on track and always left me feeling prepared, but never overwhelmed. Raquel and Haley went above and beyond. We met several times and exchanged countless emails. They made every meeting fun and gave me confidence about every decision, from linens to last minute questions at our rehearsal. When our wedding day finally came I was so happy to see their friendly, smiling faces! Thanks to Raquel and Haley our day went off without a hitch. We had the most perfect, stress free, enjoyable day of our lives. So many of our guests went out of their way to tell us how much fun they had and that it was the best wedding they had ever attended. We would highly recommend ROQUE and feel like we made lifelong friends with the team.
- KATIE + AUSTIN
Raquel and Haley are THE BEST! My husband and I hired them shortly after we got engaged to plan our big day! With both of us working full time jobs we knew it would be so hard to really get to plan our day the way we wanted to, so thats where ROQUE came in to save the day! Between the thorough monthly checklists and introducing us to our vendors and organizing every aspect from all of our contracts to day of! I could not ask for anything more!! They made the whole planning process a breeze! They made the day of our wedding absolutely perfect, they went above and beyond to ensure we were having the best time possible! Every interaction with them was so fun and easy, we honestly don't know what we would have done with out them!! WE LOVE ROQUE!!
- LINDSEY + DOUG
ROQUE Events was a pleasure to work with. They helped with our vision, design, pre and day of coordination. We were pleased with every vendor ROQUE recommended and we contracted with. They made the process simple, easy and fun! I have since referred them to the Fortune 500 company I work at and have successfully designed and coordinated a corporate client event in San Francisco. They are professional, creative and handle last minute requests beautifully. If you are looking for an unique Napa experience that incorporates your personality and style, Roque Napa Events can bring it to life with flawless execution, leaving you stress-free on your big day.
- NATALIE + BRIAN
"Working with Raquel made everything very easy for us—from the rentals, linens, floral, catering, wine selection, etc., Raquel worked closely with us to bring our vision to life (even better than what we imagined), all while adhering to our budget."
- LINDSAY HEGELMAN, TURNER BROADCASTING SYSTEM
"We've worked with Raquel at weddings at vineyards in Napa Valley and like the properties she works with, she's the creme. She's pleasant, professional and efficient. She's always a great communicator both before and during the events. We always look forward to working with her."
- THOMAS HUGHES, THOMAS HUGHES FILMS
I could go 'on and on' about Raquel. Her professionalism, creativity, deliverable driven, reliable, conscientious, problem solver, 'can do', unflappable attitude are only a few words that come to mind --- Raquel is an amazing asset for any event and is 'worth her weight in gold!'
- SUZANNE PHIFER PAVITT
Raquel and her team make for quite a bespoke wedding planning experience. She offers a variety of planning options based on the needs of the bride. My recommendation would be to have her assist in planning from the very beginning. Raquel is thoughtful, intuitive and asks all the questions a bride may not think to ask. Raquel also has a keen eye for detail and has design skills that are bar none. Utilize her when it comes to selecting color, flowers, linens, etc. She can envision a bigger picture based on the look you are hoping to achieve. She met with me countless times, visited my event site and was super attentive to all email/text/call correspondence. Think of ROQUE for your next event, big or small.
- LAURA + KELLAN SANDERLIN
Raquel is not only efficient, she's also 10 steps ahead of everything. For a planner, you need someone who can anticipate those needs without having to explain. Raquel helped to plan one of The Sketchbook Series tours and impressed me with her think-fast and quick ability to bring the event together. And let's just say I'm not that easily impressed so that says a lot. Aside from being a talented planner, she's equally great at design and visual styling - she's very flexible and easy to work with. I would highly recommend Raquel for any event!!
- MARY PHAN, VERY MARY INSPIRED AND THE SKETCHBOOK SERIES
You are in great hands with Raquel, if not the best! She is wonderful to work with, is very attentive to detail and adds a fun flare to her design! We have worked on a number of events together including Live in the Vineyard, weddings and private events at some venues she manages. To be frank, I can't recall an instance where we had any unforeseen situations or problems, but I can be certain she will keep a level head and manage the situation as best it can be. She is a pro!
- JOE DEMPSEY, CLASSIC PARTY RENTALS NAPA
"Raquel has arranged private tastings for our VIP clients and assisted us with many inquiries from photo shoots to private home rentals. She is extremely knowledgeable and thorough. I've seen the work she produces for events and everything is creative, beautiful and unique."
- MICHELLE MURRE, AZURINE TRAVEL
"Raquel is a fantastic hospitality specialist who executes thorough, detailed work in every aspect of Napa Valley hospitality. I can confidently reach out to her for assistance, and always be delighted with the result."
- JENNIFER FLYNN, NAPASTYLE
"We recently had an event at Whetstone Wine Cellars and everything was perfect. The property met and exceeded our expectations. My client had been looking for a venue that fit into their weekend-long high-end customer event that they were holding, but still wanted something with an inviting atmosphere. Whetstone is just that - extremely elegant but also embodies the comfortable relaxed vibe of Napa. Raquel was wonderful to work with and was very accommodating of our tight turnaround time and last minute changes. Her recommendations for the evening were spot on. She was very knowledgeable not only about events and what works well in the space, but also about the history of the property and our guests enjoyed interacting with her and learning about Whetstone."
- ASHELY COSARIO, PANASONIC
"Raquel is lovely to work with; very professional and thorough. I worked with her at Meadowood Resort, where we have provided flowers for many years. She knows the Valley, has great taste, is gracious and knows how to manage events. I highly recommend her.""Raquel has arranged private tastings for our VIP clients and assisted us with many inquiries from photo shoots to private home rentals. She is extremely knowledgeable and thorough. I've seen the work she produces for events and everything is creative, beautiful and unique."Raquel has always been such a pleasure to work with, and we've done so for many years in many capacities. She has a stellar professional background, centered around guest service at an elevated level! So, as that being one of your main considerations, I know that you couldn't make a better choice to help you through these final steps of your wedding adventure.
Raquel is a creative master and one of the most detail-oriented people that I've come across in our business and I've been doing this for a long time! She is the perfect person to assist with a wedding experience that needs attention to every detail and when necessary is able to come up with really beautiful experiences. No matter the place in your press, I have every confidence that she would be able to pick up the balls and put all of the finishing touches on the details, expertly. I have witnessed Raquel working with vendors on all levels and she as a way to get things done by applying just the gentle pressure that needs to be in order to get her client what they need when they need it and at the same time keeping her vendors (home she also considered her customers) very happy. She is urgent with her correspondence and will provide you step-by-step follow up and get you updates as you need them. Raquel is a clear communicator, which I feel her clients appreciate.
You should feel confident in your feeling about her, as I don't think you will be disappointed and I know that she will exceed your expectations.
- JENNIFER PIKE, MEADOWOOD NAPA VALLEY
"From start to finish, my experience with Raquel Bickford was absolutely flawless. Raquel took the time to help us create a memorable experience for an intimate gathering at the height of the crush season. From décor ideas, to dinner recommendations, to additional interactive possibilities, the team provided service above and beyond our expectations. Onsite, Raquel and team delivered professional service with the perfect amount of personality – our guests were beyond pleased with every piece of the event from the vineyard tour, to blending competition, to our remarkable dinner in a stunning tent in the heart of the vineyard. I highly recommend Raquel for events and look forward to the opportunity to work with her again in the future."
- KILEY PURVIN, MICROSOFT EXECUTIVE EXCHANGE
"I would like to express my sincere appreciation for all of your efforts in hosting my group from Shelter Harbor last evening. It was a wonderful way for us to finish our trip and you made the evening special for all of us. It was seamless on our end due to your planning and I also appreciate how responsive you were to Dr. Kisner and I in the weeks leading up to our dinner. Your description of the wines was excellent and I look forward to sharing the 3 cases I purchased, I will enjoy them with our wives in Rhode Island. Please thank the rest of the staff and especially the chef. Everyone went above and beyond for us."
- DAVID TIEDEMANN, SHELTER HARBOR GOLF CLUB
"Raquel is a true hospitality professional who takes great pride in what she does. Through much hard work and dedication she has put together an amazing special events department. Her eye for fashion and passion for wine can be seen in all of her well executed events. If you are looking for someone to create a truly unforgettable wine country experience Raquel is the right person for the job."
- BRADLEY HANSEN, COSENTINO WINERY
"From start to finish Raquel was committed to creating the best event that we could ever ask for. She would always go the extra mile for us. Even though we were involved in every step of the way, we were both surprised with the way the event came together. We both gasped at how creative she was, going above and beyond what was expected. Flawless!"
- BRENDA AND BO WILKINS
"My husband and I have been going to Napa for several years and then began bringing clients there to let them enjoy the Napa experience as well. At times it is difficult to come up with an experience that can top the previous one but our dinner event successfully accomplished it. The idea of having a dinner inside a winery was a treat that not many get to enjoy. The staff was absolutely fantastic, the food was amazing and Raquel and I are already working on our next event. . Thanks so much for the memory."
- JIM AND MONICA ALLEN
"Raquel is spot on when it comes to event planning. Her attention to detail and handling of the most discerning client with cool resolve is skill that many can only wish for! Thanks for being there Raquel, you are the best! Our team building luncheon was an experience way above and beyond anything I expected as surprises abounded throughout the day. Not only using the White Room as the venue (to me, the epicenter of your beautiful vineyards), but with a specially prepared menu from Cindy Pawlcyn that was exceptionally delicious and the selected wine pairings that day, let's just say nothing short of perfect. Raquel Bickford, in charge of coordinating the event and the added benefit of Tom Roseler's knowledge to provide us an incredibly informative tour of the grounds provided us a day we at Pro Travel International will never forget!"
- MIKE ST. JOVITE, PRO TRAVEL INTERNATIONAL
"Raquel, I want to thank you for a wonderful event. The food was amazing, the service was impeccable, the decor was beautiful and the ambiance was incomparable to any other event we had in the Valley. I speak on behalf of the whole group, our experience contributed to making our trip an unforgettable one. Having Jack Bittner with us was definitely the highlight, all guests were delighted. I have several other YPOers expecting my comments and recommendations about the trip,.... It was great working with you, you are a very efficient professional, I appreciate your flexibility throughout the whole process and especially on such short notice."
- ANAMARIA DURON, YPO | WPO
Raquel is a tremendous professional. A self starter that needs minimum directives. She is the consummate perfectionist that attends to every detail of the task at hand. Her graciousness, and infectious upbeat attitude make her the ideal hospitality professional."
- KHALID LAHLOU, MOSAIQUE RESTAURANT GROUP
"Raquel is lovely to work with; very professional and thorough. I worked with her at Meadowood Resort, where we have provided flowers for many years. She knows the Valley, has great taste, is gracious and knows how to manage events. I highly recommend her."